Associate Business Analyst – Internship
At Ladybird Web Solution Pvt Ltd


Details

Associate Business Analyst – Internship

( 14985 views)

Job Description :

Overview
We are looking for interns to join our customer relationship department. A three-month programme will welcome you in the world of Business Analyst & Relationship management where you would be learning skills necessary to advance into a Client management role within Faveo Helpdesk.

Responsibilities

  1. As an Entry level business analyst, You’ll be expected to capture complex processes and requirements from business experts in detail to form concrete, practical requirements. You’ll need to coordinate with management and IT team to further refine and develop solutions for these requirements
  2. End to End Account management of our existing customers
  3. Understand the business need & gather requirements from clients. • Create direct channels of communication to software and application developers that get the job done without managerial interjection
  4. Successfully dealing with the different point of contacts from the client and serving their requirements
  5. Perform account management related duties and ensure that all client deadlines are met
  6. Flawlessly execute end-to-end projects, liaising with key internal and external stakeholders.
  7. Maintain regular communication with key accounts and annual correspondence with all customers
  8. Responsible for Service Delivery ensuring client retention and reference

Qualifications

  • Bachelor’s or Masters degree, professionals from technical background preferred.
  • Awesome written & verbal communication skills
  • Ability to form relationships with customers, including being responsive and empathetic to customers needs
  • Solid work ethic, self-discipline, persistence, and ability to work independently and in a team
  • Multitasking, organizational, and time-management skills
  • Proactively keeps up to date on industry and customer specific issues
  • Technical abilities to understand our products & client requirement
  • Candidate with experience in CRM, Helpdesk industry

 

Duration: 3 months

Application Deadline: 03 May, 2019

No of Vacancies: 1

Internship Type: full time

Stipend Amount: Rs. 5000 - 10000

Will Provide Certificate/LOR: Yes

Will Give Pre Placement Offer: Yes

Requirements : Business Development
Communication
Sales Management

Category : business development

Location: bangalore

Prefers Candidates Who Are Pursuing: Digital Marketing Course

About Ladybird Web Solution Pvt Ltd

Description : Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with multiple platforms and new features being added each month. Faveo can also be customized according to requirement and we do undertake such request. Our aspiration is to become world’s most favored open source helpdesk application.

Industry: it & ites

Address :
No: 68, 1st Floor, 10th Main, 4th Cross,
Indiranagar, 2nd Stage,
Diagonally opp to Central bank,
bangalore - 560038
Karnataka



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Internships at Ladybird Web Solution Pvt Ltd

Ladybird Web Solution Pvt Ltd

www.faveohelpdesk.com
  bangalore

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