Customer Relations and Operations Executive
At Dr. Vaidya's (Herbolab India Pvt. Ltd.)


Customer Relations and Operations Executive


Job Description :

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system.

a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.
d) Refer unresolved customer grievances or special requests to designated departments for further investigation
e) Maintain Customer Database and data management
f) Ensure operational assistance by supervising order packaging
g) Manage whatsapp queries and process orders
h) Daily, Weekly and Monthly Reporting

Duration: 3 months

Application Deadline: 11 Mar, 2019

No of Vacancies: 3

Internship Type: full time

Stipend Amount: 5000/-

Will Provide Certificate/LOR: Yes

Will Give Pre Placement Offer: Yes

Requirements : Brand Operations
Business Development

Category : operations

Location: mumbai

About Dr. Vaidya's (Herbolab India Pvt. Ltd.)

Description : Ayurveda is 5,000 years old but, it isn't cool, sexy fun and aspirational right? This is what we aim to change. Our company Dr. Vaidya's is a new age Ayurvedic products business founded by a family with 150 years of Ayurvedic heritage. Today, the company owns >100 Indian FDA approved formulations for Ayurvedic proprietary medicine all manufactured in-house. At Dr. Vaidya's, we want to aim to make Ayurveda appealing and accessible to modern consumers with new age concepts like Chaakash (Chyawanprash in a toffee) and LIVitup (Hangover Shield and Ayurvedic Liver Protector). We're a digital-first company and are looking for driven, entrepreneurial, enthusiastic folks to join our business development and digital marketing teams.

Industry: healthcare

Address :
F-15, 6th Floor, Commerce Centre, 78, Tardeo Road,,
Near AC Market ,
mumbai - 400034

If any company asks you to pay for internships, kindly DO NOT PAY! Immediately notify us via email at

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Internships at Dr. Vaidya's (Herbolab India Pvt. Ltd.)

Dr. Vaidya's (Herbolab India Pvt. Ltd.)

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